Teaching Jobs

First Line IT Support Desk Analyst
EDUCATION / SCHOOL SETTING
Based in Bradford, covering Bradford and Leeds
Hours: Full Time, Monday to Friday: 37.5 hours per week
Salary: Competitive £25,000 to £35,000+
We are delighted to be working with a West Yorkshire based Academy chain, with multiple sites across Bradford and Leeds, who are actively searching for a First Line IT Support Desk Analyst to join their team.
Purpose of the role:
To challenge educational and social disadvantage by providing support to the Trust IT provision in order to achieve the highest possible standards and prepare all our students to lead successful lives.
About you:
·Level 3 IT qualification or equivalent
·MCP, MCSDT certification
·Full UK driving licence and access to own vehicle
·Values driven
·One year or more working in an IT support role
·Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
·Microsoft Office, especially Outlook, Excel and Word
·Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems
·IT security best practices
·Confident, clear and differentiated written / verbal communication to stakeholders at all levels
·Effective internal / external relationships with stakeholders and customers at all levels
·Commitment to safeguarding
·Strong moral purpose and drive for improvement
·Mission-aligned
·Humble and kind
·Motivated, enthusiastic and flexible
·Excellent interpersonal skills
· Ability to receive and act on feedback
·Strong attention to detail
·Ability to work under pressure
Duties and Responsibilities:
·Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage
·Maintain IT facilities, including multimedia and PCs to enable effective teaching
·Rapid on-site response to SLA 1 problems in classrooms and other key areas
·Deliver basic training for key services to all stakeholders on a one to one basis
·Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc
·Active involvement in yearly refresh projects for on-site devices and network infrastructure
·Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
·Ensure the appropriate skills are upheld in the support team
·Complete and file service tickets in the service desk system for self and team
·Record major incidents, remedial activity and future actions
·Manage access control, including active directory and other key systems
·Ensure service resources are available where and when needed with appropriate skills across all teams
·Work as part of a larger team to support multiple academies
·Participate in the Trust coaching process
·Engage fully in the Trust appraisal process to fulfil personal potential and be able to participate effectively in the implementation of the Trust's goals and improvement plan
·Attend meetings / training and carry out administrative tasks and duties as specified on the Trust calendar
·Consistently implement all Trust policies
·Contribute to decision-making and consultation procedures
·Report any safeguarding concerns immediately to a Designated Safeguarding Lead
·Carry out any other reasonable duties as requested by the IT Team Leader
All Academy employees have access to the following benefits:
·Advice & Counselling Services
Employee Assistance Programme (EAP) which offers free confidential advice and provides access to structured counselling of up to six sessions.
·Pension Scheme
Pension scheme (Local Government Pension Scheme for Support Staff and Teachers Pension Scheme for Teachers) - both schemes include 3 x salary life assurance cover whilst you remain in service.
·Holiday Entitlement
The Academy recognises the importance of a good work-life balance and provide generous holiday entitlements. This entitlement is in addition to any Bank or Public holidays. If you work part-time, your holiday entitlement will be pro-rated.
·Cycle 2 Work Scheme
Save 25-39% of the cost of a new bike & accessories and pay this back over an agreed length of time through your salary.
·Flexible and Family Friendly Policies
Flexible working opportunities; job share arrangements and part-time roles; generous family leave packages; and leave to support you with emergencies or for compassionate reasons.
·CPD opportunities
Learning and development opportunities to support your career pathway, enabling you to learn new skills.
Coming soon:
·Tech Scheme: The new to arrive Tech scheme so you can purchase the latest technology for your personal use where you can spread the cost interest-free with nothing to pay upfront.
·Electric Car Scheme: Electric Car Benefit scheme will soon be in operation where you can purchase a new car and make cost savings through your salary on tax and NI
·Lifestyle Benefits and Discounts: Variety of shopping discounts at hundreds of online and high street retailers, including supermarkets. Discounts on a range of health-related activities and experiences, including gym memberships, sports equipment and family days out.
If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.
Full reference checks will be performed. High levels of compliance and safeguarding checks will be conducted in line with keeping children safe in education and safer recruitment.