Teaching Jobs

Senior Service Desk Technician

Based in Bradford - school setting 

Travel to other sites within West Yorkshire

Work from home up to 2 days per week

Salary: £32,909 - £36,298

Monday to Friday 37.5 hours per week 

We are delighted to present a brand new vacancy for an experienced Senior Service Desk Technician that is no available within a leading academy trust in the North of England. 

Do you:

• Have experience of planning and organising infrastructure architecture effectively and efficently
• Ten years or more working in an IT support role
• Experience managing and setting priorities for the design, maintenance, development, and evaluation of all infrastructure systems including LANs, WANs, Internet, intranet, security, wireless, vSphere, Hyper-V, Corporate firewall, Enterprise Active Directory, MS SQL, SCCM, WDS, Windows server
• Have knowledge and experience of cyber essential framework and data management information
• Have the confidence and knowledge to coach and mentor
• Have a strong moral purpose and drive for improvement.
• Have excellent communication skills.
• Have a University degree in computing, MSCA, or CCNA
• Full UK driving licence and access to own vehicle

About the job:

• Provide support to the Trust's technical architecture, providing high availability of systems, strong technical support, design capabilities and effective deployment of new systems
• Plan and organise infrastructure architecture effectively and efficiently
• Ensure infrastructure is available during core operational times
• Creating documentation and ensure existing technical documentation is kept up to date
• Coaching and mentoring Junior colleagues within the IT Team
• Help coordinating the testing and installation of new 3rd party software or services
• Deal with complex problems and work to analyse and progress solutions and make recommendations where necessary
• Follow approved procedures regarding change and change management
• Keep accurate and timely records within the incident monitoring system making sure that the end user always receives feedback on the progress of faults and changes
• Assess incoming incidents and prioritise work according to timescales and processes
• Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
• Understand, interact and fall in line with departmental planning strategies, such as Project Management Principles
• Work as part of a larger team to support multiple academies
• Maintain an effective quality assurance process
• Participate in, and lead, coaching; work in effective partnership with other leaders in our trust
• Engage fully in the academy professional growth process to fulfil personal potential and be able to participate effectively in the implementation of the academy's strategic big moves
• Attend meetings / training and carry out administrative tasks and duties as specified on the academy calendar
• Consistently implement all academy policies and contribute to decision-making and consultation procedures
• Carry out any other reasonable duties as requested by the Head of IT

Does this role sound like something you would be interested in? If so, we want to hear from you!

What next:

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed and an Enhanced DBS on the update service will be required. High levels of compliance and safeguarding checks will be conducted.