Teaching Jobs

IT Services Team Leader

Maternity Cover

Education sector - based across a leading Academy chain in the North

Based from Bradford 

Salary: £38,296

1 year contract starting from June 2023

About you: 

• Have experience of project coordination
• ITIL foundation certification
• Qualification: Foundation Project Management qualification such as PRINCE2, APMP
• Have the confidence and knowledge to lead a team and ensure that service targets are being met and processes are followed
• Have excellent management skills
• Experience to manage and deliver managed IT services within a complex, multi-site organisation or IT service provider
• Able to train, develop, motivate, and mentor teams and support staff in concert with IT leadership
• Proven ability to manage interactions between other departments, internal teams and stakeholders
• Knowledge to lead large-scale complex IT service operation teams
• Able to analyse complex data / information and produce reports

Duties and Responsibilities:

• Lead a local IT support team to ensure service targets are being met and processes are followed
• Support the Deputy Head of IT and other IT Team leaders to instil processes, quality of service and industry best practicesthroughout your service area
• Play a lead part in the IT management team and support the Deputy Head of IT in implementing processes
• Perform evaluations and create progression pathways of the local IT team to enable professional and service improvement
• Work with the infrastructure team to ensure project coordination is effective and timely
• Model leadership behaviours with confidence and get the very best from direct reports and teams by providing clarity, feedback, coaching, and development while continuously seeking to enhance performance
• Regularly meet with operations leads to conduct service performance reviews and response planning
• Report weekly and monthly KPIs to the Deputy Head of IT to show performance trajectory
• Ensure the IT Team implement health and safety at work concerning IT service operations activities
• Ensure IT systems, services and resources enable compliance with relevant standards / policies and meet associated criteria
• Identify, track, and highlight problems / incidents / delivery gaps within the service; build and manage remediation and escalate where necessary to drive positive outcomes
• Deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed and an Enhanced DBS on the update service will be required. High levels of compliance and safeguarding checks will be conducted.