Teaching Jobs

IT Support Technician - First Line

Permanent Contract

Based in Leeds - Academy setting

Salary: £22,369 - £26,845

Hours: 37.5 hours per week

• Are you looking for a high quality IT Support role with a permanent contract?
• Are you ready for a new opportunity that will provide huge amounts of personal development
• Do you have experience working in 1st Line IT Support?

1st LINE IT SUPPORT DESK ANALYST required to work within the EDUCATION SECTOR

If you are looking for an exciting new IT Support role, working within a stable environment, we would like to hear from you. Please read the below criteria to ensure your experience is suitable:

Do you have:

• Level 3 IT qualification or equivalent
• MCP, MCSDT certification
• Full UK driving licence and access to own vehicle
• One year or more working in an IT support role
• Supporting IT to include troubleshooting and set up of telecoms, networking components and end user computer devices
• Microsoft Office, especially Outlook, Excel and Word
• Windows Desktop OS, networking, Siemens telephony, active directory and incident management systems
• IT security best practices
• Confident, clear and differentiated written / verbal communication to stakeholders at all levels
• Effective internal / external relationships with stakeholders and customers at all levels

If your experience covers the above, please read on to find out more about the job!

Duties and Responsibilities:

• Support IT hardware on site, including repairs, wireless and wired network troubleshooting, reimaging and initial software triage
• Maintain IT facilities, including multimedia and PCs to enable effective teaching
• Rapid on-site response to SLA 1 problems in classrooms and other key areas
• Deliver basic training for key services to all stakeholders on a one to one basis
• Advise stakeholders on key corporate applications, including file access, one drive, SharePoint etc
• Active involvement in yearly refresh projects for on-site devices and network infrastructure
• Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
• Ensure the appropriate skills are upheld in the support team
• Complete and file service tickets in the service desk system for self and team
• Record major incidents, remedial activity and future actions
• Manage access control, including active directory and other key systems
• Ensure service resources are available where and when needed with appropriate skills across all teams
• Work as part of a larger team to support multiple academies
• Participate in the academy coaching process
• Engage fully in the academy professional growth process to fulfil personal potential and be able to participate effectively in the implementation of the academy's strategic big moves
• Attend meetings / training and carry out administrative tasks and duties as specified on the academy calendar
• Consistently implement all academy policies and contribute to decision-making and consultation procedures
• Carry out any other reasonable duties as requested by the principal

All Academy employees have access to the following benefits:

• Advice & Counselling Services
• Pension Scheme
• Holiday Entitlement
• Cycle 2 Work Scheme
• Flexible and Family Friendly Policies
• CPD opportunities

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed. High levels of compliance and safeguarding checks will be conducted in line with keeping children safe in education and safer recruitment.