Teaching Jobs

2nd Line It Support Engineer

Permanent Contract

EDUCATION SETTING - Working for an Academy Trust 

Salary: £27,852 - £32,020

Hours: 37.5 hours per week

BASED AT EITHER MANCHESTER OR LIVERPOOL - The closest Academy to your address 

Are you looking for a high quality IT Support role with a permanent contract?

Have you got 5 years+ experience working in IT Support?

Would you be interested in working in a rewarding and supportive environment?

2nd Line IT Support Analyst required to work within the EDUCATION SECTOR

If you are looking for an exciting new IT Support role, working within a stable environment, we would like to hear from you. Please read the below criteria to ensure your experience is suitable:

Do you have: 

• University degree in computing / MSCA / CCNA
• Five years or more working in an IT support role
• Full UK driving licence and access to own vehicle
• Experience of support of IT infrastructure and applications in an end user computing environment, including management of server and networking systems
• Experience of management of numerous competing priorities and effective delegation to achieve the end goal and meet expectations

About the job: 

• Provide support to Trust technical infrastructure and end user computing, including strong technical support and customer experience; and effective and efficient first line resolutions across the Trust
• Provide central IT service functions, including the management of incident and problem tickets and the purchasing of assets
• Centrally manage service desk tickets for all of the IT services team, including SLA escalations, technical escalations, managerial reporting, operating the service desk switchboard and responding to email requests
• Responsible for troubleshooting and resolving tickets upon first contact
• Responsible or the management and maintenance of active directory including group policy, account management and account automation
• Responsible for visiting academies across the Trust to support IT site services, including assistance on problem escalation, triage and covering for staff absences
• Deliver training courses on all new technical initiatives or within refresh projects as and when required
• Remote monitoring and trend analysis of analytical data from all infrastructure components
• Network troubleshooting and deployment, including fire walls, proxy services, content filtering and wired and wireless networks
• Responsible for the support of all corporate applications
• Ensure servicing and maintenance schedules are undertaken at the most operationally / convenient times
• Understand, interact and fall in line with departmental planning strategies, such as PMP
• Complete and file service tickets in the service desk system for self and team
• Record major incidents, remedial activity and future actions
• Manage all IT infrastructure documentation; following, and improving on, change management activities
• Ensure service resources are available where and when needed with appropriate skills across all teams
• Work as part of a larger team to support multiple academies
• Participate in the academy coaching process
• Engage fully in the Trust’s professional growth process to fulfil personal potential and be able to participate effectively in the implementation of the Trust’s / academy's strategic big moves
• Attend meetings / training and carry out administrative tasks and duties as specified on the Trust and academy calendars
• Consistently implement all Trust policies; contribute to decision-making and consultation procedures
• Report any safeguarding concerns immediately to a Designated Safeguarding Lead
• Carry out any other reasonable duties as requested by the Head of IT

All Academy employees have access to the following benefits:

Advice & Counselling Services

Pension Scheme

Holiday Entitlement

Cycle 2 Work Scheme

Flexible and Family Friendly Policies

CPD opportunities

If you are interested in this role, please apply by sending your CV to this advert and one of our team will be in touch to go through your experience with you.

Full reference checks will be performed. High levels of compliance and safeguarding checks will be conducted in line with keeping children safe in education and safer recruitment.